1. Introduction
This Privacy Policy applies to the Acer Gundog Training Limited website at www.acerdogs.com
We take your privacy seriously. This policy covers the collection, processing and other use of personal data under the General Data Protection Regulation (GDPR), for which purpose the Data Controller is Acer Gundog Training Limited.
By using the Acer Gundog Training Limited website you consent to the policy.
This document explains how we use any personal information we might collect.
2. What information we hold
2.1. Information that relates directly to you, such as:
2.1.1. Your Name
2.1.2 Your Telephone Number
2.1.3. Your Email Address
2.1.4. Your Home Address (only where a home visit has been booked)
2.1.5. Social media usernames
2.1.6. Internet address (IP addresses are collected in our webserver log files)
3. How we might use your personal information
3.1. Delivery of our contract with you
3.2. Make sure the products and services we provide to you are correctly administered
3.3. Provide you with relevant information that may be of use to you
3.4. With your permission, ask contacts in our network to connect with you if we agree with you that a referral is necessary
3.5. Inform you of our products, services or promotions
3.6. Ways we may contact you include; email, post, telephone, SMS text message or social media
3.8. Keep you updated about services that you have subscribed to
4. How we gather your personal information
4.1. Provided by you; either directly to us, or via our website
4.2. Passed onto us by your contacts
4.3. Publicly accessible information
4.5. When you visit our website
5. Legal basis for data processing
5.1. The legal bases on which we collect, store or process personal data are:
• To perform a contract
• The data subject has given their consent
• In the legitimate interests of either ourselves or the data subject
• Our compliance with a legal obligation
6. Your data protection rights
6.1. Your rights are detailed in the GDPR regulations, a summary can be found on the Information Commissioners Office (ICO) website https://ico.org.uk/
6.2. You have rights under the Data Protection Act 2018, these can also be found on the ICO website
6.3. To update your details, or to exercise your other rights under these regulations, please provide your request in writing to the registered company address or email info@acerdogs.com. We may require you to provide proof of identification
7. Cookies
7.1. A cookie is a small piece of information that is placed on your computer when you visit certain websites
7.2. We use third-party analytics cookies, which are placed by or on behalf of companies such as Google;
7.2.1. They are used for statistical analysis by us to look at the number of and types of visitors to our websites
7.2.2. We have no access to personal information from these third-party cookies
7.2.3. The third-party organisations that place cookies have their own strict privacy policies
7.3. You can turn off cookies within your web browser:
7.3.1. To do this look at the ‘help’ menu on your browser
7.3.2. Switching off cookies will not restrict your use of our websites.
8. Protecting your personal information
8.1. Your personal information is stored securely on our servers which are password protected and not directly accessible from the internet
8.2. Your personal information may also be stored on the wider internet under secure cloud-based storage services, such as Google, Trello and Apple
8.3. We invest in high-quality security to protect your privacy. No information transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information. Any information that you send is at your own risk. However, once we have received your personal information we use strict procedures to protect the security of your personal information
8.4. Any paper copies of your personal information are stored within our premises and are kept with us or stored securely
8.5. Laptops and mobile devices are password protected but not necessarily encrypted
8.6. Your personal information provided to our websites is stored securely on our web server
8.7. Where we store your information electronically:
8.7.1. Our in-house data storage where your personal information may be stored is in the European Economic Area (EEA) or the UK
8.7.2. The personal information that we collect from you may also be uploaded and stored outside the European Economic Area (EEA) in order to carry out the activities listed in ‘Use of Your Personal information’ section above. For example, we are unable to dictate the storage location used by Google, Trello and Apple iCloud file storage services.
9. Disclosing your personal information
9.1. We do not pass your personal information to third parties for marketing purposes without your permission
9.2. We may disclose your personal information to fulfil a contract with a third-party client, but only where your consent has been provided
9.3. We sometimes share your personal information with subcontractors providing products and services on our behalf
9.4. Our subcontractors may have access to your personal information, this will only be used to provide our services
9.5. We disclose details of your invoices with our Accountant for reporting purposes
9.6. We may disclose your personal information to buyers if we were to sell our business, if we are required to do so
9.7. We may disclose your personal information, in response to orders by the government or law enforcement authorities.
10. How long we store your personal information
10.1. If you are a client we may retain your personal information for a period of 7 years to ensure we are able to comply with any contractual, legal, audit, investigation and regulatory requirements
10.2. If we have an ongoing relationship with you then we may retain your personal information for longer than 7 years
10.3. If you are not a client, we may keep your personal information for up to 1 year following our last contact with you
11. Changes to this Statement
11.1. If we change this statement, we will post an updated version on our website. Please check the website regularly for any changes
11.2. If you believe that we have not adhered to this Statement, please notify us by email at info@acerdogs.com, or by writing to us at Acer Gundog Training Limited, 41 High Street, Royston, Herts SG8 9AW and we will address your concern promptly
This Statement was last updated on 11 October 2018.